Refund policy

We get it - sometimes things don’t work out. Your ex, that haircut, or maybe even a product from us (rare, but it happens). Here’s how we handle returns:

Returns

We accept returns on unopened, unused products within 7 days of delivery. Return shipping costs are the customer's responsibility. To start a return, email us at support@getskinstuff.com with your order number and we'll walk you through it.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or just plain wrong, email us at support@getskinstuff.com within 7 days of delivery. We'll make it right with a refund or replacement.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method and typically show up within 5-10 business days, depending on your bank.

Questions

Reach out anytime at support@getskinstuff.com - we're small, but we actually read these.